Refund policy

Overview

Our products are made to order just for you. Because each item is printed individually, we can’t accept returns or exchanges for change of mind, incorrect size, or color choice. However, if there is any issue with the quality of your order, we will make it right.

Returns and exchanges

We accept returns or replacements only in these cases:

  • The item arrives damaged

  • The item has a manufacturing or print defect

  • You receive the wrong item, size, or design compared to your order

We do not accept returns or exchanges for:

  • Buyer’s remorse or change of mind

  • Incorrect size ordered (please refer to the size chart before ordering)

  • Incorrect address provided at checkout

  • Normal wear and tear or damage caused by the customer

Timeframe

  • You must contact us within 14 days of the delivery date if there is an issue with your order.

How to request a return or replacement

Please email us at hello@hanaleidreamco.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and the problem (including labels/print area if applicable)

Once we review your request, we will let you know whether we can offer a replacement or refund. If a replacement is approved, we will submit a new order with our print partner.

Refunds (if applicable)

  • If a refund is approved, it will be processed to your original payment method within 3–5 business days after approval. Processing times may vary depending on your bank or payment provider.

Order cancellations

  • Because our products go into production quickly, we can only cancel orders within 2 hours of purchase. After that, the order may already be in production and cannot be changed or cancelled.

Lost or stolen packages

  • If tracking shows “delivered” but you did not receive your order, please contact the carrier first and then email us. We’ll do our best to help, but we are not responsible for packages marked as delivered to the address provided at checkout.